Toyota Warranty Administrator - Dover, DE

Warranty Administrator

i.g. Burton Toyota of Dover is searching for an experienced Warranty Administrator who is motivated to excel and serious about a career in the automotive industry. If you have automotive experience and are passionate about customer service, this opportunity is for you! This is a challenging position which requires the ability to multi-task at a fast pace, attention to detail, and strong communication skills.

Job Responsibilities

• Process warranty claims and paperwork in a timely manner for each manufacturer
• Reconcile warranty receivables with payments and post on computer
• Handle rejected claims according to dealership or manufacturer specifications and follow up on outstanding claims
• Maintains a high level of knowledge for all Toyota and related manufacturer warranty coverage, campaigns, TSB's, and product concerns.
• Answer phones and greet service customers in a pleasant and professional manner
• Act as backup to Service Advisor as needed.
• Maintain high customer satisfaction standards.

Qualifications / Experience

2 to 4 years of related experience. Current or former technicians are encouraged to apply.  You must have exceptional communication, computer and typing skills.  Familiarity with Excel and Word is preferred.

Benefits

In addition to career-long personal development, we offer a number of benefits, including:

• Health Insurance
• Dental Insurance
• Vision
• Short Term Disability
• Long Term Disability
• Life Insurance
• Paid Time Off
• 401K
• Paid Holidays

Why consider being a part of i.g. Burton?  Stability.  We have employed thousands of people on Delmarva during our long history.  And we are very proud that many of our employees include families with multiple generations who have worked at our dealerships.  There have also been many life-time employees who have retired with 30 to 50 years with i.g. Burton.  If you want a career for a lifetime, not just a job, we want you